Friday, December 31, 2010

Do you get “IT”? A tail wagging Customer Service Experience

Some businesses get it, and some REALLY GET IT!
By “IT” I mean the customer service WOW experience. Rick and Martine work at the Sherwood Park Greyhound, and Charmaine was in line on a very busy day several days before Christmas. They made the line up wait more than bearable, in fact, they made it fun. Despite being run off their feet, they greeted every person who walked through the door with a sincere smile, made eye contact, and kept people in conversation. They seemed to be having fun. The energy created a ripple effect of pawsitivism through the crowd. Then, the icing on the cake was when Rick coordinated all the children in the line to join in together to sing Away in a Manger. This was one of Char's Christmas highlights.
I was at the Greyhound for half an hour and Charmaine did not see one person shifting, sighing or shuffling or rolling their eyes or making comments about the wait. This is an example of a team that gets IT and customers left in a great frame of mind, which is a benefit for the staff in the business they will visit next. Char will be following up with a shout out to Greyhound to acknowledge these staff, and to our community newspaper.

Tuesday, December 28, 2010

Toby Blog

I love Wednesdays because it is my afternoon to volunteer at Alberta Hospital Edmonton, however, because of the PAWlidays, I am doing some extra volunteer time with the patients. I had a great time this evening visiting with eight patients. The patients always tell me how much joy I bring them, I often wonder if they know the feeling is mutual. My volunteer time is the highlight of my week!

Friday, December 24, 2010

Four PAWS up to Doggie Day Cares!

I love doggie daycare! It gives me a chance to socialize with other furry friends, and is a great opportunity for play. When I go to doggie daycare, I am tired when I get home, and sleep soundly.
I have been to FOUR Doggie Daycares so Far:

K9 Awareness Centre, ST. Albert
Silver Paws in Spruce Grove, AB
Country PAWS in Cochrane
Quick Paws in Missoula Montana